From live chat to self-service features, ticketing, portal, social media connections and other solution channels, Employee Self Service (formerly Parature) meets your customers where they are.

Employee Self Service is the leading voice on customer service processes, and New Signature can provide your organisation with a personalised Employee Self Service platform configured to your unique business needs and delivered as a software as a service.

Employee Self Service can be integrated into your New Signature Microsoft solution and communicate with Azure and Dynamics CRM to streamline your customer relations process quickly and efficiently.

Key Features

Self-service Features

Employee Self Service contains a portal that acts as a self-service support centre, a knowledge base which contains your personalised FAQs, and a self-service repository of files and documents for customer download and use.

Multi-channel Capabilities

Employee Self Service helps your team meet customers where they are – even on their mobile devices – through chat, ticket requests, and a helpful service desk feature.

Social Customer Service

Employee Self Service allows your employees to monitor your brand on social media and instantly create service tickets from any social media post, circumventing traffic volume of email and phone requests, as well as taking initiative to solve customer issues.

Did you know?

Some major brands powered by Employee Self Service are the NBA, NASA and Warner Bros.

Need more information about Employee Self Service?

Bring innovation, choice, and personalised care to your customer service arena. Contact New Signature today to discuss the development of your Employee Self Service solution.

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