Managed Services

Managed Solutions for your Business

As experts in the full Microsoft stack of technologies, New Signature has identified the key areas of technology management that are vital to ensuring the most optimized Microsoft solution.

From implementing necessary updates and maintenancing your applications, to monitoring for threats and administering ongoing education opportunities, we are here to help you operate your solution. We work to curate service offerings that provide businesses with the best supporting solutions that close out the full-cycle operation of planning, building and operating the best customized Microsoft environment for your business.

Managed Service Packages

Elements of Managed Services

Monitoring

Your IT environment is not static. Its fluidity requires consistent monitoring to ensure optimum health and performance of servers, operating systems, platforms and applications. Our managed services team provides this service through a number of our offerings.

Proactive Services

In addition to monitoring, our offerings provide proactive services to help prevent threats and system compromises. Through maintenance activities such as patching, health check-ups, data backups and advisory services, New Signature works behind the scenes seamlessly with your organization to ensure that your environment is safe, secure and running smoothly.

Incident Support

When issues arise, our managed services team supports you at all levels. Our 24/7/365 North-American call center provides expert assistance to end-users directly. We also can coordinate with your in-house IT teams to provide guidance, and can quickly escalate issues with Microsoft, when needed.

Administration

Day-to-day management of a business’s IT environment is a full-time job. Let New Signature manage this while you focus on your customers and your business’s core competencies. We can govern your user lifecycles, accounts, configurations and necessary upgrades. These tasks help to keep your environment optimized for performance without taxing your team.

Management

All your managed services are delivered with the high-quality of service experience that New Signature is known for. On top of  quarterly reviews, comprehensive reporting and customer check-ins, we are also committed to continual education opportunities for your team through in-person and online events  and a blog constantly updated with thought leadership and educational content.

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Watch this brief video for more information.

Cloud Management Portal

You can view your offering and IT data through New Signature’s exclusive intelligence hub, the Cloud Management Portal. View dashboards, not spreadsheets, and bring simple self-service to your IT management.

  • View Dashboards, Not Spreadsheets
  • Manage Azure Usage and Plan Capacity
  • Get Crystal Clear Billing Transparency
  • Size Your VM Appropriately with Rightsizing

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Which Managed Services Packages Are Right For You?

System Health

System Health delivers expert guidance to protect and help to extract the maximum business value of your Microsoft technologies. Our experts provide peace of mind in the form of complete health and performance monitoring, patch services, customer service, and reporting for your IT environment. We layer that with our 24/7/365 North American call center service to ensure that your business technologies are running safely and smoothly.

Elements = Monitoring, Incident Support, Administration, Management

Cloud Management for Office 365

Cloud Management for Office 365 supports your organizations Office 365 environment, after deployment and over time to maximize use. Delivered by our expert technology professionals, we provide end-to-end platform management for all aspects of your Office 365 experience, including providing the required licenses directly. We manage your cloud; you manage your business.

Elements = Monitoring, Administration, Management

Cloud Management for Azure

New Signature’s Cloud Management for Azure delivers a complete Azure solution, providing you with one partner for all of your Azure needs. Cloud Management for Azure caters to your Azure-related requirements by providing a core suite of scalable features that gives you peace of mind and ensures your cloud investment will be optimized, managed and protected.

Elements = Monitoring, Administration, Management

Desktop Experience

The first and most vital touchpoint for every end-user is the desktop atmosphere. New Signature’s Desktop Experience service offering builds, maintains and optimizes standard images across your organization. It includes delivering and monitoring monthly patch updates to images, and updates for drivers and additional task sequences; for example, software or scripts.

Elements = Monitoring, Administration, Management

Technology Managed Services

New Signature’s IT Managed Services delivers full-service management of your technologies through certified professional. IT Managed Service is a monthly per-user plan that includes end-to-end management of end-points, mobile devices, servers, cloud environments, assets, and vendors. Our support team is available to you via phone, email, and instant messaging, whenever you need them.

Elements = Monitoring, Proactive Services, Incident Support, Administration, Management

Recovery Experience

Recovery Experience provides a comprehensive recovery plan and team of experts to help create, update, maintain and execute the recovery plan. In the event where a recovery is required, New Signature’s highly skilled team of experts are available 24x7x365 to take that call. You can rest assured that your application would be available in case your data center is destroyed by any type of disaster.

Elements = Proactive Services, Incident Support, Management

Don’t see what you’re looking for?
Contact the New Signature managed services team to discuss building a custom collaboration of offers to meet your needs.

Licensing

New Signature also supports your licensing needs by providing required licenses directly to you, as well as managing the billings and payments. A solution with New Signature alleviates the stresses of outsourcing.

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Connect with an expert today to discuss your managed services and support needs.

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