New Signature understands the needs of a modern business. With the workforce becoming increasingly mobile, it’s essential to maintain connectedness between employees and team members that are separated by geography and time zones.

Our Skype for Business Online Voice Enablement optimizes your investment and leverages Microsoft’s Skype Operations Framework methodology to deliver guidance and support through your company’s first steps toward a future state within the cloud. We build  a dynamic unified communications solution  using Skype for Business Online as the building block. Through a series of collaborative workshops, you can envision your communication goals and align them with your business objectives.

Download our Skype for Business Online Voice Enablement flyer

Key Features

Envisioning & Alignment

We guide your team through activities that help to envision your desired communications future, while keeping it aligned with your unique business objectives and requirements.

Design and Architecture Planning

We begin with the Skype for Business Online platform and, through partnered workshop outcomes, develop solutions to meet your needs and supply your workforce with avenues to engage.

Enablement and Pilot

Building on extensive planning and design, our experts implement your Skype Online Cloud Voice solution and conduct stabilization activities to prepare for future scale deployments.

Readiness and Adoption Planning

We assure solution and adoption readiness by assessing and adjusting your current state and staff requirements to create a smooth transition to a cloud-based communications service.

Operational Readiness

The key to successful operations is ensuring that you are armed with the right resources. Our team will work to ensure that you can run, support, monitor, and report with confidence.

What is the Skype Operations Framework?

The Skype Operations Framework (SOF) is a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations. It is a multi-faceted approach to the successful deployment of and migration to Skype for Business Online.

Phase Activity Outcome Mapping

Phase Activities Outcome

Envisioning and Alignment

SOF Phase: Plan

  • Environment Discovery and Diagnostics
  • Envisioning Workshops
  • Capture Future State Goals
  • Define Success Indicators
  • Align Use Cases

Design and Architecture

Plan

  • Advanced Network Assessment powered by Prognosis UC Assessor
  • Bandwidth Planning and Modeling Workshops
  • Architecture Design Workshops
  • Assess readiness
  • Core Architecture Plan
  • Client, Device and endpoint strategies
  • Network Planning and Validation
  • Testing and Acceptance Criteria
  • Rollout planning
  • Issue identification and remediation

Readiness and Adoption

SOF Phase: Deliver

  • Adoption Success Workshop
  • Training and Awareness Planning
  • Resources to drive awareness
  • Documents to provide training resources

Enablement and Pilot

Deliver

  • Environment Remediation,
  • Cloud PBX Setup and Configuration
  • Call Quality Dashboard Setup
  • Testing and Validation
  • Production Pilot
  • Skype for Business Online Implementation
  • Platform Validation
  • Managed Pilot

Operational Readiness

SOF Phase: Operate

  • Service Desk Orientation Workshop
  • Administrator Orientation
  • Future State Readiness
  • Service Desk Readiness
  • Tools and training for admins to be able to report, operate and support

Why New Signature for Skype for Business Voice Services?

New Signature realizes that a successful skype for business implementation requires the tight integration with multiple manufactures to provide the best solution.  Our experience with hardware and software partners allows us to provide an end to end solution for all use cases.

Key Partners

As a cloud-first, full-stack Microsoft Solution Provider New Signature has the depth to help with all facets of your digital transformation journey.  We are a two-time Partner of the year and hold multiple Microsoft gold competencies, including Cloud Productivity and Communications

New Signature specializes in full-service support for their technology deployments and service offerings. Cloud Management for Office 365 is a fully managed service that adds a layer of education, support, and maintenance for Office 365. Managing the environment for you so you can spend your time focusing on your business.

Connect with a New Signature Expert

Take your first steps toward a modern communications solution with the Skype for Business Online Voice Enablement offering

Contact Us Today