Designed to meet your exact system management needs. IMX is a complete solution that extends across all layers of your IT infrastructure. Cloud Monitor cloud applications and all dependencies in between to identify and address potential issues. Applications Get deep application insight that wasn’t possible before – across programming languages and distributed applications. Network Monitor the network layer for the health status of all key components (e.g. routers, switches, other devices). Servers Analyze and manage across server platforms by being able to monitor not only your Windows installations, but also your UNIX and Linux deployments – covering almost 100% of the average installed base of servers. Platform Use one service across all systems made up of an increasingly complex set of distributed components that include databases, middleware, messaging systems and services. Capitalize on our deep bench of System Center expertise that will empower your organization with a complete IMX solution that extends across all layers of your IT infrastructure. IMX Services Recovery Experience New Signature’s Recovery Experience provides a comprehensive Recovery Plan guided by a team of experts. Beginning with an application and infrastructure assessment, New Signature will develop an customized plan, maintain a corresponding runbook, and test the plan thoroughly to ensure high availability. In the event that a recovery becomes necessary, New Signature’s highly skilled team of experts will integrate with your internal processes in order to increase efficiency and restore your infrastructure to optimum performance. New Signature is dedicated to system fitness for our customers, and utilizes patch intelligence, root cause analysis, and malware breakout alerts to effectively meet that end. Our services are available across Customer Data Center and Cloud Environments through our friendly North American-based 24/7 Network Operations Center (NOC). Take a look at our Recovery Experience Flyer for even more information about this service. System Fitness Experience The New Signature System Fitness Experience provides a holistic approach to monitoring, reporting, patching and antivirus updates across cloud, network, application, server and platform layers. This includes early problem detection, problem verification and initial investigation. Our cross-customer knowledge management helps us determine probable cause and resolution better and quicker than any other approach. Staying current with patches is an important part of maintaining a healthy and secure IT environment. System Fitness closely monitors all patch deployments and server health during the patch cycle and begins remediation on any failures as soon as they happen. The service leverages Microsoft System Center Configuration Manager (SCCM) and/or Windows Server Update Service (WSUS) on premise and can follow process, timelines and maintenance windows specific to your needs. New Signature System Fitness Experience allows organizations to deploy antivirus updates with confidence. The service ensures site consistency and identifies and reports on non-compliant machines. Learn more about System Fitness Experience with our two page flyer Desktop Experience New Signature Desktop Experience can build, maintain and optimize standard images across your organization. This includes delivering and monitoring monthly patch updates to images and updates for drivers and additional task sequences, for example, software or scripts. We ensure that all distribution points stay current, healthy and provide third level image support. Our award-winning desktop engineering team will leverage System Center integration to keep all your desktop images current and monitor to ensure deployment consistency and health. Get up to speed on our Desktop Experience offering with our two page flyer System Fitness Experience for System Center IMX will maintain the health of your System Center Configuration Manager (SCCM) and Operating System Deployment (OSD) environments. This includes application packaging and deployments, deployment monitoring, and reporting services. We can take over management of customer on-premises SCCM environment, and integrate with System Center Operations Manager (SCOM) monitoring to cover your IT infrastructure 24 hours a day, seven days a week. Advanced Services IMX Advanced Services is an arm of New Signature’s managed services which aids your organization in application technical support, request fulfillment and incident management. IMX Advanced provides these skills to customers with an hourly commitment per-month subscription. This support is accessible around the clock to provide our customers with consistent service. We receive, analyse, and categorize your requests and incidents and activate the appropriate plan of action all within our impressive turnaround times. IMX Advanced ensures that you are supported by Microsoft consultants from the same level of expertise as the New Signature team that developed your solutions from the start. IMX Advanced is ideal for customers who subscribe to New Signature’s System Fitness Experience and need support for Windows Server, Office 365, Azure VM, Active Directory, Federation Services, Exchange, SharePoint, or Skype for Business (formerly Lync). Learn more about IMX Advanced Services with our two page flyer Integrated IMX & CMX Support for Azure IMX goes hand-in-hand with our Cloud Management Experience (CMX) service to offer technical support services for Azure, Microsoft’s cloud platform for business. We have in-depth expertise in managing cloud environments with Azure, and have a team focused on evaluating all the latest updates that Microsoft is developing for Azure in its rapid release cycles. Because we monitor the health and performance of many hybrid and cloud environments around the clock, we not only identify relevant issues quickly we also analyze emerging trends to create best practice approaches for a broad range of Azure usage scenarios.