System Logistics has a history of excellence in warehouse automation, growing in three decades to over 1,200 employees and more than 25 branches in 18 countries throughout the world.

Challenge

To continue to grow and service their customer base in their most important market, the USA, they knew they needed an enterprise-class CRM system and an expert partner to deploy it and realize the value of the investment.

Solution

The solution was to implement Microsoft’s Dynamics CRM Online, based on the strong business case that was developed by New Signature that demonstrated clear ROI.

We selected a great partner in New Signature and would highly recommend them to other businesses seeking to optimize their marketing, sales, and service functions.

Roberto Dolci, CIO and VP of Operations and Customer Care | System Logistics

Results

New Signature worked competently and swiftly from remote locations to meet System Logistics’ aggressive timelines. Within weeks the team had gathered and implemented the client’s requirements, integrated CRM with enterprise systems, migrated legacy data, and trained end users to effectively manage our customer relationships.