Why invest in Identity and Access Management (IAM) for your organization? The most obvious answer is to protect your company’s data and reduce risk. Using technologies like Azure AD Premium, Cloud App Security, Azure Identity Protection and Microsoft ADA, your organization is able to protect data by ensuring access for only those who require access, implementing multi-factor authentication, understanding cloud applications that associates are using, and using behavior analytics to detect suspicious activities and subsequently take action to mitigate risk.
But what you may not have considered are the additional benefits that are introduced when you make this kind of investment.
Many of the features and benefits in IAM technologies include automation and self- service. When you consider the time IT administrators spend managing user accounts to keep them functioning, IAM products can achieve ROI very quickly. Automating some of these process can reduce help desk calls for access issues and requests, password resets, and routine provisioning tasks like onboarding and off-boarding. Automation also removes the element of human error, which, when it does occur, wastes time for both the IT admin as well as the employee who is locked out of his or her system, as the problem needs to be triaged and investigated and the work needs to be redone. All of this reduces cost, saves time, and increases both service levels and productivity.
Using your IT staff to reset passwords and take care of administrative tasks that can be easily automated is like using a rocket launcher to swat a fly: it will get the job done, but isn’t necessarily the most effective use of the tool. By focusing your IT staff on strategic efforts including innovation, and bringing forward new features and functionality versus maintenance, they’ll be able to help your business grow more quickly. Remember, most people choose a profession in IT because it’s exciting, challenging and groundbreaking. By keeping them in a mundane role you might just be wasting their potential as well as opportunity for your organization.
Beyond your IT staff, the rest of your employees can stay focused on what they need to do when they’re not distracted by IT issues. Let IAM tools do the work so your employees can effectively do their jobs.
For organizations with employees in the field — who very often focus on sales — it’s imperative to provide an efficient usability experience from day one. This means the user is onboarded and provided with required access to systems and data in an efficient and seamless manner, because every hour, day or week waiting for IDs and access to be set up is lost sales. This doesn’t only hold true for new employees, but for those who take new positions within the organization. But speed doesn’t mean security can be ignored. While efficiency is critical, security controls need to be maintained and adhered to as well.
IAM brings security, compliance and risk management to an organization, but it can also open some interesting new doors. Whatever the reason you might have for introducing IAM to your company, New Signature has the experience and the know how to help steer your company through the process.
This blog post is the fourth in our IAM series. In my next blog I’ll provide a practical guide on how to get started with IAM.