The public cloud is revolutionizing business every day, but its ever-changing landscape can present a challenge to busy corporations. Focused on growing their enterprise, they expect their IT systems to stay in perfect working order. However, there are many components involved, both in the public cloud and on the customer’s own datacenter infrastructure; and the increasingly complex technologies require specialized expertise. Furthermore, some companies who use the public cloud may also be utilizing their legacy investments.
New Signature’s managed services offering is the solution. Our clients can rely on our skills to work with their IT team and keep their operations updated and functional. It’s our responsibility to monitor, report, and remediate—and, importantly, deliver a great experience to your IT team and your end users. Our goal is to detect anomalies and address them before they impact business operations. When an issue occurs, we are there to detect it and promptly resolve the issue to minimize business disruption.
We break our managed services into three areas:
- Technology Management Experience
A fully-managed IT solution for small business, our technology management experience provides comprehensive support for our clients. When we receive a phone call, every user in the company gets white-glove service from us. And our expert team member will see the problem all the way through to the solution
- Infrastructure Management Experience
We manage every aspect of the customer-owned infrastructure. It could live in our client’s own datacenter, at a co-location facility, on the Microsoft Azure platform, or any other cloud provider. Our 24/7 monitoring identifies performance issues immediately so that IT availability is maintained.
- Cloud Management Experience
Our cloud management experience enables us to support specific Public Cloud offerings: for instance, Office 365, including components from the mailbox to SharePoint and OneDrive. Our cloud management portal oversees finances, ensuring that spends are efficient and exploring opportunities for cost savings. We customize the program for each client and also create alerts to catch any unusual cloud spends.
We consider these services to be a very important part of our relationship with our clients. We help them attain their business objectives by making sure that their systems are consistently performing well. By leaving the day-to-day management to us, our clients can just concentrate on their core business activities, drive successful outcomes, and achieve corporate goals.
For more on IMX, please join our webinar on July 26th from 10:00am to 10:30am as we introduce Infrastructure Management Experience and explore how this New Signature Service can empower your organization and optimize your IT Environment.