As businesses grow, they focus more and more on business continuity, on keeping the lights on and having the support they need to maintain relevance and extend to a global scale. But what type of IT environment is required to push your business from a mid-size or large business into hosting a global presence with success?
New Signature has committed to our role as a global Microsoft partner with service and support locations across the world. But we didn’t get there overnight (more on that in the next blog post); we have worked to leverage our expertise across our various world-wide locations to create a support model that keeps us progressing all day, every day.
Let’s break down what New Signature has done, and what you could do, to transform your business by leveraging the most powerful technologies and creating the IT environment needed to support a global organization:
- Invest in Your Expertise
Having the best talent on board with the deepest knowledge in business technologies will help to provide quicker resolutions and more seamless business continuity, so that your growth isn’t limited due to a lapse in knowledge. If you don’t have the bandwidth to support round-the-clock IT support, that doesn’t mean that your business isn’t worthy or able to function within a global market. You can learn about outsourcing your global IT support through New Signature Managed Services and the ability to scale needs for businesses of all sizes, including global business and those who are on the cusp of breaking into the global market.Additionally, investing in your expertise means setting them up for success, including investing in their user adoption of all new technologies, and supporting them through ongoing education and training.
- Follow the Sun
Consider all of your markets, and their respective time zones, but doing this does not mean that you need to sacrifice service or force customers in one area to attempt to resolve issues with someone who may not speak their language or be in their same time zone. To this end, New Signature has adopted the “follow the sun” model that works to create local access around the clock, with tiers of support and options to scale critical and non-critical tickets for resolution.
- Create a Global Culture
To compete on a global scale, your business and all those individual talents must be sincerely invested in the culture of the organization and also have a global mindset, broadening their view from their own locality and understanding the overall goals and objectives of your company, while also understanding their role in that future. This is sometimes seen as the first step toward not only digital differentiation and transformation. Our CTO in the United Kingdom wrote a great piece, if you need help in this area.
- Create the Best Support Structure
Not all customer support help desks are created equal. To ensure that your customers world-wide experience seamless top-notch support, you can utilize the first three bullets of this blog article—talented experts with a global mindset across various time zones—and layer it with a strategic support structure that helps to resolve tickets faster, and with more agile escalation processes.New Signature structures their global IT Managed Services support in a tiered system that can process more tickets quicker and with more ease for both customer and support specialist.
Don’t limit your business, and don’t discount your ability to continue growth to a global scale through cloud-based transformation and a commitment to the best and most seamless customer support system. Just a few basic business pillars—excellent talent, a strong culture, and logical seamless support models—can help to spearhead growth and position your business to compete over time.
