The retail industry has changed immensely over the past few decades. Online shopping is beginning to edge out on brick-and-mortar establishments, and the ability to order products and have them delivered quickly is creating a large demand in shoppers for retail establishments to keep up with their fast pace and demand for seamless, easy and personalized shopping experiences.
In turn, retail businesses are looking to understand their shoppers and gain insights into their trends so that they can better serve them and provide the products they want most. And with those trends changings all the time, it’s essential that stores are aware so that they can adjust. For example, 1 in 3 shoppers have been found to prefer finding information on their devices themselves in a self-service fashion than to speak directly to a customer service associate.
A modernized IT environment can spearhead major changes and overcome some challenges that the retail industry is facing. Some top-level considerations to drive success are are:
· Centralized access in the cloud to retain more employees and make training easier through Office 365 and Yammer.
· Elevated in-store customer experience through upgraded IT infrastructure and product information portals.
To learn more about how Microsoft technologies can revolutionize your retail business, meet and learn about Sarah, a store manager with a goal to drive store revenue:
If you’re wondering how you can realize the benefits of Microsoft technologies in the retail space, a great starting point is a Value Discovery Workshop with New Signature. We have the most CIE (customer immersion experience) experts than any other Microsoft partner, and we are equipped to take you through a hands-on workshop to prove value in your unique business setting. Our team has even won Microsoft CIE Facilitator of the Year for three years in a row.
Microsoft’s Value Discovery Workshops consist of a series of activities and workshops that give customers hands-on experience for their technologies, as well as an opportunity to pick the brains of the experts that build Microsoft technology solutions, and helps them learn how to customize their solutions and harness them to best benefit their industry vertical.
Contact an expert today to get started!